Privacy Policy

Last updated: 12 November 2026

Mining Résumés is operated by 1300 Resume Pty Ltd (ABN 13 153 745 567) ("Mining Résumés", "we", "us"). We respect your privacy. This policy explains what personal information we collect, why we collect it, how we look after it and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need to provide our services. Depending on how you deal with us, this may include:

• your name, email address, phone number, state and country;
• your street address, if you choose to pay with Afterpay (Afterpay needs it to approve your purchase);
• information you give us to prepare your résumé, cover letter, selection criteria, LinkedIn profile or coaching, such as your work history, qualifications, achievements, referees, the roles you are applying for and any documents you send us;
• notes or messages you send us through our website, live chat, email or phone;
• details of your orders and payments (but not your full card number, see "Payments" below);
• basic information about how you use our website, collected by cookies and similar tools (see "Website analytics and cookies").

If you give us information about another person, for example a referee or someone you are buying a résumé for, please make sure they are happy for you to share it.

Why we collect it

We use your personal information to:

• process your order and take payment;
• write and deliver the documents and coaching you have asked for;
• contact you about your order, including questions, drafts and changes;
• keep business, tax and accounting records;
• respond to enquiries and provide customer service;
• send you information you have asked for, such as our newsletter, and occasional updates if you have agreed to receive them;
• improve our website and services.

Payments

Card payments are processed by eWAY, and you may also choose to pay with Afterpay. Your card details go directly to these payment providers and are not stored by us. Each provider handles your information under its own privacy policy:

• eWAY: eway.com.au/legal
• Afterpay: afterpay.com privacy policy

Who we share it with

We do not sell your personal information. We share it only where needed to run our business and deliver your service, for example with:

• payment providers (eWAY and Afterpay);
• the writers and coaches who work on your order;
• the businesses that host our website, store our data and send our emails;
• our live chat and website analytics providers;
• our accountant and professional advisers;
• anyone else where the law requires or allows it.

Some of these providers, including Afterpay, Google and our live chat provider, may store or process information outside Australia, for example in the United States. We choose established providers that have their own privacy and security obligations.

Website analytics and cookies

Our website uses cookies and similar tools to make it work properly (for example, to remember what is in your cart) and to understand how visitors use it. We use Google Analytics to see things like which pages are visited and how people find us. This information does not tell us who you are. You can block or delete cookies in your browser settings, but parts of the website, such as checkout, may not work without them.

Marketing emails

If you sign up for our newsletter or updates, we may send you emails. Every marketing email includes an easy way to unsubscribe, and you can also ask us to stop at any time.

How we look after your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website uses a secure (HTTPS) connection, payments are handled by specialist payment providers, and access to customer information is limited to the people who need it to provide your service.

We keep your information for as long as we need it to provide our services and to meet our legal obligations, such as keeping tax records. When we no longer need it, we take reasonable steps to delete it or remove anything that identifies you.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong. Please contact us using the details below. We will respond within a reasonable time and may need to confirm your identity first.

Questions and complaints

If you have a question or a concern about how we have handled your personal information, please contact us first so we can try to fix it:

• Email: [email protected]
• Phone: 1300 646 328

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.