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Policies & Procedures

  • Policies & Procedures

How We Manage Your Project

Your Mining Résumés consultant will be assigned to your project based on their specialist experience preparing career documents for the mining, resources and energy sector. Each consultant brings extensive recruitment knowledge, professional copywriting expertise and a strong understanding of mining employer expectations to ensure your résumé receives the attention it deserves and is tailored to industry standards.

Work on your new résumé will begin once full payment has been received. After payment is confirmed, we will inform you of the documents and information required to begin your project. These items can be submitted conveniently via email. Once received, your consultant will review your material and send follow up questions, typically in the form of a detailed questionnaire, to collect all essential information needed to construct your new mining résumé.

Your response time plays an important role in determining how quickly your documents can be completed. Turnaround time may also be influenced by the complexity, seniority and length of your current résumé. Your consultant may ask you to provide job advertisements or a clear indication of the roles you intend to pursue to ensure your résumé is accurately aligned to your target positions.

Phone consultations are available Monday to Saturday by appointment. Please pre arrange your preferred time so that dedicated consultation time can be allocated to your project.


Draft Review and Revision Process

A draft version of your résumé and any supporting documents will be emailed to you for review. You are welcome to request any edits, additions or refinements. Mining Résumés offers unlimited revisions throughout the drafting stage to ensure you are completely satisfied with the final result.

You may request changes via phone or email, depending on your preference. Once your updates have been completed, your documents will be reissued for final review. Your satisfaction is our priority, and we will revise your documents until you approve the final version.

Printed copies, posted hard copies and a USB containing your documents are available at no additional cost. Simply notify your consultant if you would like these optional extras included.

Mining Résumés is committed to providing the highest level of service, professionalism and client satisfaction. We encourage you to view our client success stories to see the outcomes others have achieved using our services.


Privacy Policy

Mining Résumés is dedicated to maintaining strict privacy and confidentiality. Any personal information collected is securely stored and used only to identify your orders, communicate with you about your project or provide our newsletter if you have opted in. We do not pass on, sell or exchange any of your personal details with any third party.

Our website uses cookies to allow you to log in, maintain a shopping cart and complete purchases. Cookies sent from our website remain active only for the duration of your browsing session and are not stored once you leave. Cookies also help us display content relevant to your interests, creating a more personalised browsing experience.

When accessing our website, your computer’s IP address is automatically transmitted to the web server so that requested pages can be delivered to your browser. This information identifies only the general geographic location of a computer and remains anonymous unless you have provided your details as part of a transaction. In such cases, your IP address will be stored securely along with your order number for verification and security purposes.


Security Policy

When purchasing a résumé package from Mining Résumés, your financial details are transmitted through a secure server using the latest 128 bit SSL encryption technology. This is the current industry standard for secure online payment processing. If you have any questions about our security policy, please contact us at [email protected].


Refund Policy

All sales are final. By engaging Mining Résumés, clients acknowledge that fees are payment for personalised consultancy services and are therefore non refundable. Work commences immediately once payment is made and time is allocated to your project.

In rare cases where a refund is mutually agreed upon, a 100 dollar administration and cancellation fee will be deducted from the purchase price.

If you have concerns regarding quality or satisfaction, we encourage you to contact us so we can understand your feedback and address your concerns. The documents we prepare are based on the information you provide, combined with our professional interpretation of your needs and goals. Your availability to respond to questions in a timely manner is important to ensure accurate and efficient completion of your project.

The Team

Monique Thompson

Monique Thompson

As the Director of Mining Résumés, Monique Thompson is widely recognised as one of Australia’s leading experts in mining résumé writing, FIFO career coaching and mining job application guidance. She plays a pivotal role in the company’s national success, serving as Senior Résumé Writer, Career Coach, Speaker and Workshop Facilitator for clients across the Australian mining, resources and energy sector.

With decades of experience supporting jobseekers pursuing FIFO, DIDO and residential mining jobs, Monique has built an exceptional reputation for delivering high-impact, industry-aligned mining résumés, FIFO cover letters, LinkedIn profiles and ATS optimised application documents. Her work is defined by meticulous attention to detail, personalised strategy, deep insight into mining recruitment practices and a comprehensive understanding of employer expectations across production, maintenance, processing, shutdowns, construction and engineering disciplines.

Monique’s commitment to excellence has resulted in thousands of successful client outcomes, long-term career progression stories and a 98.5 per cent success rate that positions Mining Résumés as Australia’s most trusted specialist provider. Her clients consistently praise her for her professionalism, responsiveness, industry knowledge and ability to translate complex skills, equipment experience and safety capability into clear, compelling documents that resonate with mining hiring managers, supervisors, HR teams and labour hire agencies.

A seasoned professional with a diverse background spanning marketing, business management, human resources, graphic design and professional copywriting, Monique brings a uniquely comprehensive skill set to every project. This multidisciplinary expertise allows her to craft industry leading mining résumés that communicate technical competency, production outcomes, safety performance, trade qualifications, equipment lists and site experience with precision and authority. She ensures that every document is ATS friendly, keyword optimised and strategically designed to increase interview invitations across major mining employers such as BHP, Rio Tinto, Fortescue, Roy Hill, Newcrest, Glencore and global EPCM contractors.

In addition to her writing work, Monique is a respected career coach and presenter, delivering workshops, webinars and one on one coaching sessions focused on mining interview preparation, behavioural interview techniques, career transitions, job search strategy and FIFO lifestyle readiness. Her ability to educate, empower and elevate candidates has made her a sought after expert within the mining recruitment community.

Backed by thousands of five star testimonials and continual referrals, Monique’s leadership, passion and dedication form the foundation of Mining Résumés’ long-standing success. She continues to support jobseekers at all levels, from entry level operators and trades assistants to senior engineers, supervisors and mine managers, helping them secure interviews, advance their careers and achieve long-term success within Australia’s mining and resources industry.

Frequently Asked Questions

Why should you consider using a professional resume service?

Recruitment companies and HR Managers of leading mining companies are inundated with hundreds, sometimes thousands, of resumes to sift through for shortlisting. They typically spend only a few minutes reviewing each application initially. The advantage of our resume writing service lies in our expertise in knowing precisely what content to include and exclude, how to angle and emphasise your relevant achievements, skills, and abilities. This ensures that your resume stands out from the competition, giving you the best possible chance of landing the mining job you desire. There truly is no substitute for leveraging in-depth professional advice, experience, and expertise. What was considered acceptable ten years ago is no longer acceptable today, and what was the norm five years ago may not be the norm today.

We deliver exceptional results, saving you significant time, trial and error, and money. While you could purchase a resume computer program or read books on how to write your own resume, each program and book offers its own perspective and advice. It can be challenging to discern what to accept and what to reject. Professionals, on the other hand, understand what works and what doesn't. Furthermore, once your resume is completed, a professional career-marketing company like Mining Resumes knows the most effective avenues to market you. This may involve a direct mail campaign to specific companies, contacting particular recruiters, or networking. It could also entail crafting compelling cover letters in response to newspaper advertisements or providing assistance with interview coaching. Our knowledge and resources are extensive, and we guide you through your job search process, which extends far beyond simply writing a resume. We are dedicated resume professionals committed to jobseeker marketing.

What is the procedure at Mining Resumes?

The process begins with the selection of a package then payment, then emailing us your existing résumé along with an indication of your target position. If you don't have an existing résumé, you can request and complete our Resume Form, detailing your work history, education, referees, etc. We review the information you provide and schedule a phone appointment to consult with you further, gathering any additional information required and discussing your career objective and positions of interest.

What is the expected turnaround time for a resume?

The completion of projects depends on factors such as our current workload, the complexity of your project, the length of your old resume, and your response time to our questions via email. For those requiring an express service, we offer an option to produce your documents in 3 working days from ordering for an additional Express Fee, perfect for urgent job applications. Once you receive a final draft in Word and PDF format, you review the documents and provide any comments or feedback for editing. Upon receiving your feedback and clarification, we make changes quickly and email the final documents back to you, ready to use.

Do I need more than one resume if I am applying for various types of jobs?

Whether you need multiple resumes depends on the differences between the positions you're interested in. Your résumé writer can prepare 2 or 3 different versions if necessary. For example, if you work in a trade like Electrician, you may want a resume and cover letter for both general industry and jobs in the mining industry. Similarly, if you're pursuing different job types within the mining industry, such as Dump Truck Operator and Catering roles, separate resumes and cover letters can be created. However, if you're applying for positions within the same industry and job type, like Mobile Plant Operator or Trades Assistant, you can likely use the same resume, making adjustments to your cover letter for each application as needed.

Can you prepare my resume without a face-to-face appointment?

Yes! Our Resume Writers and Career Coaches have been preparing resumes remotely for 24 years. To facilitate the accurate and efficient gathering of your information, we utilize a questionnaire and conduct a thorough phone consultation at your convenience. We also ask clients to fax or email any existing documents such as old or current résumés, references, job descriptions, certificates, and job advertisements. The majority of the process is coordinated efficiently via email.

Do you specialise in any particula job types?

With almost three decades of solid experience, our resume writers have assisted job seekers in all types of jobs within the mining resources industry, at all levels from school leavers to management. Mining Resumes has prepared resumes for clients in all salary ranges, achieving numerous positions such as Geologist, Mobile Plant Operator, Trades Assistant, Electrician, Trainee Dump Truck Operator, Mobile Plant Operator, Safety Advisor, Labourer, Shot Firer, Cleaner, Caterer, and many more. While 90% of our clients haven’t previously worked in the mining industry, that is not an obstacle as we know what skills and experience to highlight while providing effective coaching to boost your confidence and results. Our ultimate objective is to write an effective resume that sells your strengths and attributes, showcasing your skills and experience regardless of the level of position you are seeking.

What are your fees based on?

Resume writing is a labour-intensive process, requiring many hours of work and research from our resume writers. This includes client consultation time and additional discussions via telephone to ensure complete satisfaction with your documents. Developing a resume involves extensive internet research and strategizing, along with specialised expertise that Mining Resumes possesses. Our prices reflect the value of the knowledge and skill our personnel bring to each project, honed over many years of experience. We take pride in being industry leaders in the mining resume writing and career coaching sector.

What payment methods do you accept?

We offer multiple payment options for your convenience:

1. Bank transfer
2. Credit card payment via phone or website
3. Humm and AfterPay, third-party companies that offer payment plans

 

Testimonials

Choose from one of our mining resume packages